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Return Policy

At AbadiTools, your satisfaction is our priority. If you need to return or exchange an item, please review our detailed return policy below to ensure a smooth process.


Return Window

  • Eligibility for Return:
    • You may initiate a return within 30 days from the date of delivery.
    • Items must be in their original condition, unused, and in their original packaging. This includes:
      • All accessories (e.g., manuals, tools).
      • Any promotional items that came with your order.


Restocking Fee

  • Restocking Fee:
    • A 17% restocking fee will apply to all returned items. This fee will be deducted from your total refund.
    • This fee helps cover costs associated with inspecting, repackaging, and restocking the item.


Refund Process

  • Processing Time for Refunds:
    • After we receive your returned item, we will process your refund within 7 business days.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow additional time for your bank or credit card provider to reflect the refund in your account.


Exchanges

  • Exchanging Items:
    • We accept exchanges for items of equal or lesser value.
    • To initiate an exchange, follow the return procedure and indicate your desired exchange item when contacting customer support.


Return Procedure

To return an item, please follow these steps:

  1. Contact Customer Support:

    • Email: support@abaditools.com
    • Phone: (+62) 877 1126-4024
    • Include your order number and reason for return in your message.

  2. Prepare the Package:

    • Securely pack the item in its original packaging.
    • Ensure all original accessories, manuals, and documentation are included.
    • Seal the package tightly to prevent damage during shipping.

  3. Shipping the Return:

    • Ship the package to the address provided by our customer support team.
    • Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective items).
    • We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of the returned item.


Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been used, damaged, or show signs of wear.
  • Custom or special-order items made to your specifications.
  • Gift cards and certain digital products that cannot be resold.


Contact Us

For any inquiries or assistance regarding returns or exchanges, please reach out to our customer support team:


Important Notes

  • Order Confirmation: Keep your order confirmation email for reference, as you may need it to process your return.
  • Documentation: Retain a copy of your return tracking information until your return has been fully processed and refunded.
  • Damaged or Incorrect Items: If your item arrives damaged or if you receive the wrong item, please contact us immediately to resolve the issue without incurring a restocking fee.


Thank you for choosing AbadiTools! We appreciate your business and are here to help with any questions regarding our return policy or your orders. Your satisfaction is our top priority!