Shipping Policy
At AbadiTools, we prioritize your shopping experience by ensuring a clear and efficient shipping process. Below are the detailed aspects of our shipping policy:
Processing Time
- Order Processing Duration:
- All orders are processed within 1 to 2 business days.
- Business Hours:
- Our operational hours are Monday to Saturday, from 08:00 AM to 06:00 PM (GMT+7).
- Orders placed during these hours will be processed the same day. Orders received after hours, on Sundays, or on public holidays will be processed on the next business day.
Shipping Times
Domestic Shipping (within Indonesia):
- Estimated Delivery Time: After processing, domestic orders typically arrive within 3 to 5 business days.
- Service Areas: This timeframe is applicable to most urban and suburban locations. Deliveries to rural or remote areas may take longer due to distance and logistics.
International Shipping:
- Estimated Delivery Time: International orders are expected to arrive within 8 to 15 business days following processing.
- Considerations: Actual delivery times may vary based on factors such as:
- Destination country.
- Local courier services and their operational efficiency.
- Customs clearance processes, which can sometimes cause delays.
Shipping Costs
- Free Shipping Policy:
- We offer free shipping on all orders, with no minimum purchase required. This applies to both domestic and international orders.
Order Tracking
- Tracking Information:
- After your order has been shipped, you will receive an email confirmation containing a tracking number.
- You can use this tracking number on the courier's website to monitor your shipment's status and location in real-time.
Delivery Issues
Delayed Orders:
- If your order does not arrive within the expected timeframe, please contact our customer support. We will collaborate with the courier to provide updates and resolve any issues.
Lost or Damaged Packages:
- In the rare event that your package is lost or arrives damaged, please notify us immediately. We will initiate an investigation and work with you to ensure you receive your order promptly or provide a replacement.
Contact Us
- Customer Support:
- Our team is here to assist you with any inquiries or concerns regarding our shipping policy or your order status. Please feel free to reach out:
- Phone: (+62) 877 1126-4024
- Email:
- Sales Inquiries: sales@abaditools.com
- Customer Support: support@abaditools.com
Additional Information
- Order Confirmation: Once your order is placed, you will receive an order confirmation email detailing your purchase. Please ensure your email address is entered correctly.
- Customs Duties and Taxes: For international orders, please be aware that any customs duties or taxes imposed by the destination country are the responsibility of the customer.
Thank you for choosing AbadiTools! We value your trust and strive to deliver your orders efficiently and reliably. If you have any questions or require assistance, our customer support team is always ready to help!